Valley View ISD is committed to maintaining a positive and productive environment for students, parents, staff, and community members. We encourage anyone with a concern to seek early resolution through open communication with the appropriate campus or department.

Below you will find the district’s process for addressing concerns, along with links to the official Board Policies that govern employee, student/parent, and public complaints.

Informal Resolution

Whenever possible, concerns should first be addressed informally:

• Parents/Students: Contact the teacher, coach, or campus administrator

• Employees: Contact your immediate supervisor or campus principal

• Community Members: Contact the relevant district department or administrator

Addressing concerns early helps resolve issues quickly and at the lowest administrative level.

Informal conferences are encouraged; however, they do not extend the timelines required under the district’s formal grievance policies. If a concern is resolved informally, a complainant may withdraw the formal grievance at any time.

Formal Complaint Process

If a concern cannot be resolved informally, individuals may file a formal grievance under the policies below.

Employee Complaints — DGBA (LOCAL)
Governs grievances initiated by district employees.

Student & Parent Complaints — FNG (LOCAL)
Governs concerns raised by students and parents, including instructional matters, campus decisions, and administrative actions.

Public Complaints — GF (LOCAL)
Governs complaints submitted by members of the public regarding district operations, programs, or staff.

Each policy outlines the levels of appeal (Level One, Level Two, Level Three), timelines, submission requirements, and rights of the complainant.